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On December 18 2019 I bought airplane tickets for myself and my daughter to go see family in Romania. Due to Covid our flight was cancelled by the airline (British Airline) on May 21, 2020.
I called British Airlines and I was told I am entitled to a full refund. I called ASAP and I was told by the agent Marvin they will fully refund and filled a form for a FULL refund on May 21. When I followed up with Marvin on the refund status I was passed to different people that never answered my calls or called back. I asked for a supervisor and agent Wayne called me back and was very disrespectful and almost hanged up on me when I did not agree on paying penalties and processing fees.
In August I talked to the agent Gaius and I was advised that the form Marvin told me to fill was not the correct one and I was asked to fill an almost identical form for again a FULL refund. I have copies of both those forms. I followed up with Gaius with emails inquiring about the status of the refund and he did not answered back. In November I was contacted by agent Benevolent and told again that my refund can not be processed.
When I requested to only communicate in writing he stopped any communication. He called me today December 17 at 6am telling me my tickets are set to expire the next day asking me to accept to pay ASAP processing fees.
This situation is unacceptable, this is the worst customer service using intimidation and pressure techniques and the dishonesty of ASAP agents is beyond any standard.
User's recommendation: Stay away from this rude and unprofessional company.
Product or Service Mentioned: Asap Tickets Customer Care.
Monetary Loss: $1452.
Preferred solution: Full refund.
Asap Tickets Cons: Refund problems poor communication with the higher ups, Rude and dishonest customer service.