I have been following a specific itinerary for 3 weeks and monitoring the prices, specifically for Virgin Atlantic LAX to Johannesburg. An Agent came upon a fare of 785 r/t and I provided him with personal information to make a reservation.
Then he sent me a payment form which I completed. I was then sent an email with a CONFIRMATION CODE and the assurance that my eticket was on its way. They got an authorization for a small amount but didn't charge the 785. The next day the agent calls me back and says, Virgin won't honour that fare.
But I can give you it for 898 (oddly enough the same price I had heard for the past few weeks). I spoke to a supervisor, who, ultimately, also wished to indicate that it is Virgin's agent who suddenly changed the fare. Here is the funny part: in speaking to another ASAP agent and trying to get the best price NOW available, I share with him my original confirmation email. He tells me that no such fare ever existed!
That it must have been a "newbie" who didn't add taxes. Read email exchange. WOW.
The experience left me feeling that they run fast and lose. So when buying a ticket from them be wary.....it may not work the way they make it appear.......meaning it may cost you more than they quote by the time it's all said and done (like between the minute you order it and the minute they charge it!!).
Reason of review: Poor customer service.
Monetary Loss: $120.
Preferred solution: Let the company propose a solution.