I payed for protection plan so I can get refund or rebooked my flight in case I change the date at no charge ; the flight representative told me I get the full refund if I buy the protection plan , Now it changed : they only refunding 50 percent off the ticket and they will refund 100 percent if I present them with a proof that the passenger is in death bed or in hospital with serious medical issues.
Also: they kept changing the flight dates and time so they screwing up all our vacation plans : if you change the date they charge you fees but its ok for them to change your flight without any adjustments in ticket prices
One more thing that really sucks is ; the representative always ask for tips after the transactions and they want big tips. Where can you find a travel company that ask for tip to their customers .Do not buy ticket at ASAP because they are scam and their price is not cheap as they show it on their advertisement.
User's recommendation: Do not buy plane tickets on ASAP -.
Asap Tickets Pros: Great service until they get your money.
Asap Tickets Cons: Extremely poor customer service after you buy your ticket, No help if any issues.