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Original review updated by user Mar 04, 2021

my name hicham zaidi i got 4 tickets last year on 02/14/2020 to travel on 06/2020 from miami to casablanca morocco , on june the boarder were close due to covid 19 , , they call me said if you like to travel on october or give you your money back , i said i can't travel on october coz i have kids on school , but i can get my money back they said will be 300$ charge fee for each tickets , i said no, what about voucher , they said ok and give me the airline number to call to get voucher , i called the airline on september after couple day i received one voucher under my name hicham zaidi i waited couple months than i called them the airline again to see where is my other voucher , they told me that asap tickets call them back and ask for my money ,the airline sent my money to asap tickets and cancel my voucher that i am already get from them .any way i call asap ticket again to refund me my money or reebok tickets for me again

they said they don't receive the money yet it will take time , i call the airline to ask , they said they lied to you we sent them your money on 12/09/2020 .it is 3 months now i called them every day to Reebok the tickets same answer I spoke with 5 different agent no one want to help out i spoke with rafi ,hommer , ja3far ,rockford winoma . i need your help please my number 561 667 **** my email zaidhich1@***.co.uk

thank you .

User's recommendation: don't use asap again terrible company.

Product or Service Mentioned: Asap Tickets Flight Booking.

Monetary Loss: $3000.

Preferred solution: Let the company propose a solution.

Asap Tickets Pros: Rebook my tickets.

Asap Tickets Cons: No customer service.

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Response #1989378

Dear Hicham, Thank you for taking the time to give us your feedback. We are sorry that you had a negative experience with our customer service department.

Our goal is the total satisfaction of our customers and to provide a positive experience.

Please send us your contact details and Booking Confirmation Number at feedback@asaptickets.com for investigation. Thank you.

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