Talked to customer agent on Mar 9. Said I would receive email code for my parent's flight cancellation.
On Mar 15th, I received email about itinerary change from 'schedule change team' from Philippines, NOT the cancellation that I was requesting. Prior to that Mar 15 email, I called several times about cancellation. Even talked to customer agent Nadia from Phil to put in the system, that I want the cancellation. Despite of my efforts to clarify confusion and continuous follow-up, why did I still receive a wrong email?
Despite global international flight ban and recent outbreaks of virus here in US, why will I still allow my parents to fly here in the US? Its clear. Agents just want to sell tickets and make money of their own. NOT even knowing the facts and situation first.
Also, I was on hold for 42 minutes. A minute of talk only from agent in Phil. Put on hold again.
Then line was cut off. That is not how you treat your customer, neither how you treat people.
Product or Service Mentioned: Asap Tickets Customer Care.