With Company response

Talked to customer agent on Mar 9. Said I would receive email code for my parent's flight cancellation.

On Mar 15th, I received email about itinerary change from 'schedule change team' from Philippines, NOT the cancellation that I was requesting. Prior to that Mar 15 email, I called several times about cancellation. Even talked to customer agent Nadia from Phil to put in the system, that I want the cancellation. Despite of my efforts to clarify confusion and continuous follow-up, why did I still receive a wrong email?

Despite global international flight ban and recent outbreaks of virus here in US, why will I still allow my parents to fly here in the US? Its clear. Agents just want to sell tickets and make money of their own. NOT even knowing the facts and situation first.

Also, I was on hold for 42 minutes. A minute of talk only from agent in Phil. Put on hold again.

Then line was cut off. That is not how you treat your customer, neither how you treat people.

Product or Service Mentioned: Asap Tickets Customer Care.

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On February 05/2020 I bought tickets for flight from Riga To Seattle, Wa. Departure date May 4/2020, and spend for the ticket protection 79,45.Due to Covid 19 it was cancelled.

I called to my agent Vincent many times, and finely his promised to refund $ 923.00 in June 2020. Ticket No. is 881751****220 ITN CONFIRMATION NO.

N8X5R4 Today is 4/23/2021 and never received refund for my tickets. I had done business with Asap in the past and never had any problems.


I bought RT tickets to Copenhagen for June of 2020 and spent $250.00 for the ticket protection. Due to covid it was cancelled.

I called them for a refund and have never received it and that was over 6 months ago. I had done business with them in the past and not had any problems.

I am not sure if I have any feasible recourse with them. David Purvis

Response #1877622

Dear customer, we are still waiting for your booking details to assist you. Please help us to locate your travel request by sending your Booking Confirmation Number and associated email address at feedback@asaptickets.com. Thank you in advance!

Response #1841968

Dear customer, Please accept our apologies for any delays caused by the overwhelming number of calls. Our customer service line works 24/7 and managers try to do their best to assist all customers.

Kindly send us your booking details at feedback@asaptickets.com and we will make sure to address your concerns as soon as possible. Kind regards, ASAP Tickets Team

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