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I received a notice that my flight to Europe has been cancelled due to Covid-19. The airline stated that they are not rebooking flights.
An option is a refund. Called the airline and was told ASAP needs to give me the refund. After numerous attempts to get through, I am told they will look into it and call me back within an hour. So far its been days with the agent I bought it from and now he is ghosting me and not returning my call or answering his direct line.
Another agent today was to call me back and heard nothing. Since I am not canceling the flight, and it was to attend my sisters wedding (which I will now miss) I need a refund back for a flight that no longer exits.
User's recommendation: Don’t use travel agents.
Product or Service Mentioned: Asap Tickets Flight Booking.
Monetary Loss: $4191.
Preferred solution: Full refund.
Asap Tickets Pros: Being offered good flights at good prices.