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With Company response
5 comments
2.9

We booked flights to Paris back in November of 2019. We were set to go until covid19 outbreak and then Delta cancelled flights due to flight ban.

I have been trying to reach ASAP tickets regarding this whole situation since the beginning of March.... initially we wanted to reschedule but now, at this point we want a full refund. We are just tired of dealing with the whole thing. We call and get put on hold for about 30 minutes then you get forced to a voicemail and NO ONE EVER returns your call...

I am on hold now for about 27 minutes and 11second... and nothing...we filled out the cancellation form 3 times with no confirmation email back and even called our rep who sold us the flights who stated we needed to speak with customer support... at 28 minutes and 28 seconds... the voicemail just picked up again....

This is ridiculous!

Yep... I am soooo done with this

User's recommendation: Maybe if the country isn’t in a crisis, they could have been ok... but I am giving two thumbs down.

Product or Service Mentioned: Asap Tickets Customer Care.

Monetary Loss: $1500.

Preferred solution: Full refund.

Asap Tickets Pros: Affordable.

Asap Tickets Cons: Poor follow up.

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Response #1922253

Dear Customer, please help us to locate your travel request by sending your Booking Confirmation Number and associated email address at feedback@asaptickets.com with the reference to the Review Number #1833137. Thank you in advance!

#1922385
@Response

We have resolved this issue, No thanks to the poor response... however, no other follow up is needed.

Response #1922666
@PissedConsumer1922385

Dear customer, we are happy to hear that the issue was resolved. We very much appreciate your patience and understand any frustration you experienced.

Could you please mark your Review #1833137 as resolved, to help fellow travelers follow up on the issue. Thank you in advance!

Response #1874674

Dear customer, please help us to locate your travel request by sending your Booking Confirmation Number and associated email address at feedback@asaptickets.com. Thank you in advance!

Response #1841976

Dear customer, we understand the importance of your issue, but our Customer Support department is experiencing an enormous increase in calls and emails at the moment. We’d greatly appreciate the opportunity to make things right, please send us your booking details at feedback@asaptickets.com.

Thank you for your patience and understanding. Kind regards, ASAP Tickets Team

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