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1.0

On 8/11/2020 my mother-in-law's flight from JFK to CMN was cancelled by Royal Air Maroc. She was left stranded in New York with no assistance from ASAP Tickets.

We contacted ASAP 15+ times to get her on a different flight, but each time they deflected or refused to call us back. They blamed Royal Air Maroc and said there was nothing they could do. After several days of trying to resolve, we contacted Royal Air Maroc and were able to instantly book a 1-way flight to CMN for $800. We requested a refund from ASAP Tickets, but they refused and stated we had to go to Royal Air Maroc.

Our family went to the corporate offices of Royal Air Maroc in Casablanca, Morocco and they showed them the refund that was issued to ASAP but could not refund us because the ticket was bought thru ASAP. These tactics are used constantly by ASAP Tickets and many people have said the same. They refuse to refund ticket values and stop communicating with you.

Calls and emails are not returned, and each time you call they say you must talk to someone else that is never available. This is flat out fraud.

User's recommendation: STAY AWAY FROM ASAP TICKETS, FRAUD!!

Monetary Loss: $649.

Preferred solution: Full refund.

Asap Tickets Cons: No refund given, Flight cancelled no refund by law, Does not value customer.

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ASAPtickets

Dear Customer, thank you for contacting us. We are sorry to hear that you had a bad experience.

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