This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check ourNew Reviewer
Write a post...
Hakim Raoui to Sitejabber
Just now ·
hello, I booked a flight ticket to Italy, i'm supposed to leave on march 14th, but with the corona virus going on in italy, I called to cancel my ffight ticket which i bought from ASAP,it's the first time i've dealt with them, purchasing the flight ticket was fine, sally was curtious at the beginning, the payment went through; when the governor of massachusetts warned travelers going to italy, on the way back to quarantine themselves for two weeks, i called ASAP, first of all, it took a long time for somebody to respond, when i got a chance to speak with a lady, she stated: she cannot refund my flight ticket because lufthansa airline has not send them any cancelation notice related to trips to Italy, I purchased the flight ticket for $943.15. the second option was she'll charge me $250 proccessing fee, and $350 cancellation fee plus another fee, i forgot what she called it. This the first and the last time i'll be dealing with ASAP.
Product or Service Mentioned: Asap Tickets Flight Booking.
Monetary Loss: $943.
Preferred solution: Full refund.