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I had purchased airplane back in March to go to Africa in April, but because of COVID our trip was cancelled when we call asap tickets we were told that we had use it by end of 2020 even though most agency alow people longer, and we had to pay more than $700 more to change it to December 26th even though we bought an insurance to cover in case any cancellation that we were told we can get refund or change date without penalty that was not the case, then we bought another insurance on second time. Then we had wrong COVID test and we can not make our flight, now we were told to pay another $897 more because it was not their fault that we took wrong test, but first time cancelled was not our fault but they said COVID-19 was not included in the insurance so they can not explain why we had to buy insurance for. Ether our fault or not we still can't get coverage regardless what we told when we purchased the tickets.

User's recommendation: Never use asap tickets unless you have money to waste.

Product or Service Mentioned: Asap Tickets Flight Booking.

Monetary Loss: $5100.

Preferred solution: Full refund.

Asap Tickets Pros: Cheap fares, Unknown, Good sales people until they take your money, Great airline deals.

Asap Tickets Cons: Penalizing amid the pandemic and airline cancellation, No response from agent when requesting refund, No help if any issues, Lack of alternative ways to hold responsible for its actions, Deceptive false advertising, Handling pandemic ticket refund issues poorly, Tell you what you want to hear, Scammed.

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Response #1967438

Dear Customer, please help us to locate your travel request by sending your Booking Confirmation Number and associated email address at with the reference to the Review Number #2351527. Thank you in advance!

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