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So, this company is totally CORRUPT! Our flight got cancelled 5x now.
Our original flight was May 4th. Due to pandemic it was cancelled and we totally understand that. So, we rebooked our flight and they said the next available one was May 9 with same price. So, we agreed.
We rebooked it again and again because they want to charge us for additional $150 penalty refund!!!!!
Like, SERIOUSLY?!? Let me just break down all the original ticket price we paid:
May 4 - $1,799.22 (ticket price) + $158.90 (Their NONSENSE travel care)
------That was cancelled------
May 9- $1799.22 (so, it's even from the first one, we didn't pay any additional for the ticket price except for additional travel care of $158.90)
------That was cancelled--------
May 16- Aside from $1,799.22 credits that we have, they charged as $1,170.20 on top of that. So, that will give us a total of $2,969.42
-------Then it was cancelled so they offer us a flight on:
June 8- $2,093.20 (ticket price)
-------In which, they should give us back a total of $876.22 REFUND, RIGHT? But we DID NOT RECEIVE ANYTHING FROM THEM!
And they told us that the only amount that we will soon received will be $374!!!!! WHAT A THIEF!
-------Now, they cancelled the flight again and gave us this:
July 3- $1,912 (ticket price)
-----So from, June 8 - July 3, we should get ANOTHER refund of $180.36
So, our refund total should be $1,056.58 FROM THAT TIME.
But the again, it was cancelled!!!
Last time we spoke to an agent from their schedule change team, and we asked if we could just get a refund. And he told us that they will charge us $150!!!!! And it will take them 30-60 days for the refund and they will check first if it's eligible!!!
Like, really people???!!
We are not the one who cancelled! We are not the one who's giving the flight! But we are the one to be charged for that damn Penalty Refund????!!!!! That's too much!!
WAY TOO MUCH!!!!
Now, Ive filed a complaint from BBB and a dispute from my bank. Then our travel agent sent us an e-mail stating that they will just give me a refund of $3,128.32 (well, it should be $3,287.22). Anyway, I just want my money back!
Then, Ive contacted my travel agent last October 14th and ask for an update. October 19th, she told me that I have to call my bank since I filed a dispute.
And so, I did what she asked me to do.
I called my bank and they told me that the company refused to accept/ approve my dispute. And so, I got pissed!
I, then called my travel agent and told her that. She told me that, she didnt hear anything from the resolutions team. So, asked her how many times that I wanted to speak to her supervisor or to the resolutions team BUT she gave me a lot of reasons that I cant be able to speak to them.
ITS BEEN MORE THAN 135DAYS since we asked for a refund!
DONT BE A CORRUPT! BE A SPORT ASAP TICKETS TEAM! YOU WERENT ABLE TO GIVE US FLIGHT GOING TO OUR DESTINATION, SO GIVE OUR REFUND!
DONT BE A ONE BIG TIME SCAMMER (you cannot blame me for addressing you this!). GIVE OUR REFUND BACK!
Product or Service Mentioned: Asap Tickets Flight Booking.
Monetary Loss: $3287.
Preferred solution: Full refund.
Asap Tickets Pros: I will never use this companny again.
Asap Tickets Cons: Seems like a scam, Lack of refunding, Waiver of customer rights.
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