I was finally contacted yesterday morning regarding my claim by a person from ASAPtickets. (approximately 9 months after) my original ticket purchase.
The case manager said that he would get back to me regarding my case. Still not a resolution but at least a glimmer of hope that something might be done. Until now, I had repeatedly called my agent, posted on Pissed Consumer. Called ASAP tickets.
Read what little information I had from ITN travel coverage. Read other people's postings on Pissed Consumer. Considered contacted my state attorney general. I never set out to try and do a research project on travel insurance but there are a lot of nuances that you will find if you do dig into it.
Most of which seem to provide the insurance company room to handle claims in a seemingly arbitrary basis. Do your homework before you spend thousands of dollars that you might never see again. Keep your receipts. You will be asked for a lot of detailed information.
If not be prepared to be involved in a protracted, time-consuming, stressful dispute. Once they have your money, they do not make it easy to get it back (in spite of purchasing their travel insurance and thinking you had purchased a product that would cover events beyond your personal control). I received this email yesterday from another company selling travel insurance. It seems pretty thorough but it still leaves wiggle room for the insurance company to not pay for a claim that you might expect to be covered.logo_
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What Travel Insurance Plan is Right for You and Your Trip?
AXA Assistance USA offers three comprehensive plans that will help protect you on your next trip.
Whether traveling domestically or internationally, you want to plan for the unexpected. Our travel insurance plans include many benefits including trip cancellation, interruption, emergency medical expense, emergency evacuation and baggage delay to help give you peace of mind before and during your trip. Optional benefits are also available to enhance our travel insurance plans and offer additional protection for your trip.
Trip Cancellation Protection100% of Trip Cost100% of Trip Cost100% of Trip Cost
Trip Interruption100% of Trip Cost150% of Trip Cost150% of Trip Cost
Trip Delay Coverage / Travel Delay$100/day; $500 maximum$200/day; $1000 maximum$300/day; $1250 maximum
Missed Connection$500$1,000$1,500 ACCIDENT AND HEALTH
Accident and Sickness Medical Expenses$25,000$100,000$250,000
Emergency Medical Evacuation$100,000$500,000$1,000,000
Non-Medical Emergency Evacuation - $50,000$100,000
Accidental Death and Dismemberment$10,000$25,000$50,000
Common Carrier Accidental Death &;;;;;;; Dismemberment (Air Only) $25,000 $50,000$100,000 PROPERTY
Baggage Delay $200 $300$600
Baggage and Personal Effects $750 $1,500$3,000 SPORTS
Lost Skier Days - -$25 / per day
Lost Golf Rounds - -$500
Sports Equipment Rental - -$1,000 OPTIONAL BENEFITS
Cancel for Any Reason (must be purchased within 14 days of initial trip deposit) - -75% of Trip Cost
Collision Damage Waiver - $35,000 $50,000
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Your satisfaction is important to us. If you are not satisfied for any reason, wish to make changes or cancel your policy; please notify us as soon as possible.
You may be eligible for a full refund of your premium if you submit your cancellation request in writing within 10 days from your effective date, provided that no claims were made or you have not begun your trip. Please read your policy carefully as cancellation terms vary by state.
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Terms and Conditions
AXA Assistance USA
Please read your plan document carefully. This is only a summary of our program. Please refer to your plan document for complete coverages, terms, conditions, limits and exclusions, including a pre-existing condition exclusion.
Not all plans or coverages are available in every state. This summary does not replace or change any part of your plan document. If there is a conflict between this summary and your plan document, the plan document will govern. Please contact AXA for additional information regarding plan features and pricing at USTravel@***a-assistance.us.
Plans contain insured benefits and non-insurance assistance services. The insurance benefits in the Silver, Gold and Platinum plans are underwritten by Nationwide Mutual Insurance Company and Affiliated Companies, Columbus, Ohio. Benefits are administered by AXA Assistance USA, Inc. (in California, doing business as AXA Assistance Administrators, License Number 0H74893).
Non-insurance assistance services are provided by AXA Assistance USA, Inc. and are not underwritten by Nationwide Mutual Insurance Company.
User's recommendation: Investigate exactly what your travel coverage provides. It seems that non-refundable is a common claim (unless you buy your tickets direct from the airline).
Location: Citrus Heights, California