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Earlier this year we booked tickets to fly to Italy for our nieces' wedding. However, due to COVID-19 Italy enacted nationwide shutdowns the caused the wedding and our trip to be cancelled.
Shortly after this we received an email that our tickets had been cancelled by the airline. I called the airline and they confirmed to me that the tickets had in fact been cancelled due to the pandemic. After this we immediately contacted ASAP tickets to request a refund.
After being passed around from representative to representative and being on hold for hours at a time the refund was refused. The bottom line is that ASAP Tickets refuses to give refunds when it is not fault to the traveler and the justification is clearly obvious, Global COVID-19 Pandemic.
User's recommendation: Do not book with ASAP Tickets. They are just taking your money!
Product or Service Mentioned: Asap Tickets Flight Booking.
Monetary Loss: $3372.
Preferred solution: Full refund.
Asap Tickets Cons: Terrible customer service, Does not value customer, Does not take circumstances into account.
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