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Update by user Dec 16, 2020
ASAP exchanged my tickets, I paid an extra 112.00, this was yesterday ,.
Update by user Dec 15, 2020
NOTHING AT ALL
Original review posted by user Dec 15, 2020
Hello, Ivan, I would like to know why ALL other customers can call and get the reservations that they need for cheaper prices, but I can not use my voucher credit for 1807.95. I will attach all documents and I want to speak to a supervisor!!!
I have reservations with my name on it, AND it is only because of a friend calling.
My old reservations number is LPDDBS, Please honor this new reservation with my 1807.95 credit voucher. YOU CAN NOT TELL ME THAT THE SEAT IS NOT AVAILABLE. I was not able to go this summer due to the pandemic, now that I am ready to use the voucher that you promised me. YOU GUYS ARE NOT GIVING ME THE AVAILABLE.
I HAVE BEEN CALLING YOU GUYS SINCE YESTERDAY MORNING AT 10:00. , .. NO ONE WANTS TO HELP ME ( one more thing every time I call your agents LOVE to tell me that you won the dispute. Your customer service is a negative zero.
I also have several recordings of your representatives calling me names . Stubborn THIS IS HOW YOU TREAT YOUR CUSTOMERS? THEY ONLY CARE ABOUT NEW SALES. I HAVE SEVERAL RECORDING OF THEM LAUGHING AND PLAYING WITH ME!!
THIS SYSTEM ANT SUPPORT THE RECORDING FILE.
Every agent says the same thing to get me off the phone, they say I need to get permission from my supervisor to get your file.
YOU SAY THIS AND NO ONE EVER CALLS ME BACK. WHEN I CALL BACK THE AGENTS SAYS THE BEST I CAN DO FOR YOU IS GIVE YOU TICKET FOR 2600 AND YOU PAY DIFFERENT.
User's recommendation: PLEASE DO NOT TRUST THEM EVEN IF YOU BUY THE PROTECTION PLAN FOR 139.00.
Product or Service Mentioned: Asap Tickets Flight Booking.
Monetary Loss: $1807.
Preferred solution: Full refund.
Asap Tickets Cons: So bad experience, Lack of customer support, Not professional at all, Expenses to change flight, Sleaze balls.
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