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Update by user Mar 24, 2020

Have sent them my booking details as requested. Still haven’t been contacted. Just keep going from one site to another trying to get someone to reply.

Original review posted by user Mar 21, 2020

Have been trying to contact company for 12 days regarding cancelling or changing my ticket. Despite leaving several messages and sending multiple emails have had zero response.

Took out insurance policy with this company also, which is apparently worth nothing.

Tried canceling with Airline directly only to be told ASAP tickets are the only ones able to do that. I am a senior who is now out a considerable amount of money.

User's recommendation: Will never use this Company again. Terrible customer service.

Product or Service Mentioned: Asap Tickets Customer Care.

Monetary Loss: $799.

Preferred solution: Full refund.

Asap Tickets Pros: Reasonable rates.

Asap Tickets Cons: Poor customer service.

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Response #1842340

Dear Dianne, Please accept our apologies for any delays caused by the overwhelming number of calls. Our customer service line works 24/7 and managers try to do their best to assist all customers.

Kindly send us your booking details at feedback@asaptickets.com and we will make sure to address your concerns as soon as possible. Kind Regards, ASAP Tickets Team


your customer service is a JOKE, your a scam company and should be ashamed !

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