Asap Tickets - No Response from customer service regarding cancellation,
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New ReviewerHave sent them my booking details as requested. Still havenโt been contacted. Just keep going from one site to another trying to get someone to reply.
Have been trying to contact company for 12 days regarding cancelling or changing my ticket. Despite leaving several messages and sending multiple emails have had zero response.
Took out insurance policy with this company also, which is apparently worth nothing.
Tried canceling with Airline directly only to be told ASAP tickets are the only ones able to do that. I am a senior who is now out a considerable amount of money.
User's recommendation: Will never use this Company again. Terrible customer service.
Monetary Loss: $799.
Preferred solution: Full refund.
Asap Tickets Pros: Reasonable rates.
Asap Tickets Cons: Poor customer service.
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Comments
Please avoid publishing any personal information and promotional content
Dear Dianne, Please accept our apologies for any delays caused by the overwhelming number of calls. Our customer service line works 24/7 and managers try to do their best to assist all customers.
Kindly send us your booking details at feedback@asaptickets.com and we will make sure to address your concerns as soon as possible. Kind Regards, ASAP Tickets Team
your customer service is a JOKE, your a scam company and should be ashamed !