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ASAP Tickets will not refund my international flight tickets for 3 without a penalty. The flight was canceled by Virgin Atlantic due to Covid in May 2020.
Mind you, I have a ITN protection policy on the tickets in case I canceled. However, the Airline canceled and ASAP Tickets still want to charge me a penalty of $150 for each ticket ($450 total) to receive the refund -by the way, this is after about five months of calls after calls with no response from Asap Tickets. I reached out to the Airline and was notified that the penalty was not from them - they refund tickets 100%. I asked Asap Tickets to send me the refund form anyway and behold, there is a checkbox to confirm that I want to cancel the itinerary - THAT IS NOT RIGHT!
THE AIRLINE CANCELLED!!! I plan on joining the class action lawsuit against these people!
User's recommendation: STAY AWAY from ASAP and ITN - They are Rip Offs!
Product or Service Mentioned: Asap Tickets Customer Care.
Monetary Loss: $2312.
Preferred solution: Full refund.