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ASAP Tickets will not refund my international flight tickets for 3 without a penalty. The flight was canceled by Virgin Atlantic due to Covid in May 2020.

Mind you, I have a ITN protection policy on the tickets in case I canceled. However, the Airline canceled and ASAP Tickets still want to charge me a penalty of $150 for each ticket ($450 total) to receive the refund -by the way, this is after about five months of calls after calls with no response from Asap Tickets. I reached out to the Airline and was notified that the penalty was not from them - they refund tickets 100%. I asked Asap Tickets to send me the refund form anyway and behold, there is a checkbox to confirm that I want to cancel the itinerary - THAT IS NOT RIGHT!

THE AIRLINE CANCELLED!!! I plan on joining the class action lawsuit against these people!

User's recommendation: STAY AWAY from ASAP and ITN - They are Rip Offs!

Product or Service Mentioned: Asap Tickets Customer Care.

Monetary Loss: $2312.

Preferred solution: Full refund.

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Response #1988239

Dear Customer, please help us to locate your travel request by sending your Booking Confirmation Number or Ticket Number and associated email address at with the reference to the Review Number #2426574. Thank you in advance!

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