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We purchased 6 RT tickets to Europe from ASAP Tickets. Our flight was canceled by United Airlines.
There are also Government Travel Restriction prohibiting US citizens from entering our destination country. We asked ASAP for a FULL refund, but ASAP is charging what they claim are United Airlines Penalty Fees and Recall Fees which amount to 60% of the value of each ticket (About $720 in fees per ticket). This is absolutely WRONG! We have cited United.com website to show the airlines has a no change/ cancellation fee waiver due to Covid-19.
They refuse to honor that waiver. The Dept.
of Transportation also says a full refund should be given to customers whose flights were cancelled by the airlines. Dealing with ASAP TICKETS for refunds for an airline flight cancellation beyond my control has been a nightmare !
User's recommendation: Do NOT buy from ASAP!
Product or Service Mentioned: Asap Tickets Customer Care.
Preferred solution: Full refund.