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In all, fairness, we were told that a refund could be processed; however, they want an additional $500 ($250 per ticket) to do it. We were supposed to travel from Texas to Denmark.
The stretch from New York to Copenhagen was cancelled. We went with another company, but we asked for a refund many times. We were passed from agent to agent. Some did not reply to our messages.
There has been some communication more recently, and we were offered a voucher.
However, when we were given a choice between a voucher and a refund, we opted for the refund. And now they want more money for it!
User's recommendation: There are other companies.
Monetary Loss: $2483.
Preferred solution: Refund WITHOUT us having to spend one more penny on processing. ..
Asap Tickets Pros: Reps are very polite.
Asap Tickets Cons: Slow response from agent on refund, Bad customer service, Will not refund tickets even though not our fault.