Asap Tickets
Asap Tickets Overview
The generated data is based on reviews and questionnaires provided by PissedConsumer.com users.
Asap Tickets has a 1.9 star rating from 548 reviews and only 20% would recommend; consumers are mostly dissatisfied.
Positive Feedback
Some customers report helpful, professional agents and occasional low fares that met expectations per Asap Tickets reviews.
Negative Feedback / Risk Areas
- Frequent complaints about refunds and unresolved Asap Tickets customer complaints regarding billing and refunds.
- Poor customer service responsiveness and long holds when seeking exchanges or cancellations.
- Misbookings, hidden fees, and issues with insurance or travel protection not honored.
Key Takeaways for Future Customers
- Expect potential difficulties securing refunds and escalate early with documentation.
- Confirm baggage, seat, and cancellation policies directly with the airline before purchase.
- Consider booking direct with airlines or comparing alternatives to avoid middleman risks and extra fees.
The generated data is based on reviews and questionnaires provided by PissedConsumer.com users.
Asap Tickets has a 1.9 star rating from 548 reviews and only 20% would recommend; consumers are mostly dissatisfied.
Positive Feedback
Some customers report helpful, professional agents and occasional low fares that met expectations per Asap Tickets reviews.
Negative Feedback / Risk Areas
- Frequent complaints about refunds and unresolved Asap Tickets customer complaints regarding billing and refunds.
- Poor customer service responsiveness and long holds when seeking exchanges or cancellations.
- Misbookings, hidden fees, and issues with insurance or travel protection not honored.
Key Takeaways for Future Customers
- Expect potential difficulties securing refunds and escalate early with documentation.
- Confirm baggage, seat, and cancellation policies directly with the airline before purchase.
- Consider booking direct with airlines or comparing alternatives to avoid middleman risks and extra fees.
Media from reviews
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
West Jordan, Utah
ASAP Tickets Holders are treated like trash
I am deeply disappointed with my experience booking through ASAP Tickets. I purchased over $489 in add-ons expecting mileage credits and baggage flexibility for my two-month business trip, but United denied MileagePlus perks due to the third-party booking.
I was informed of one checked bag and only a personal item for carry-on, so I packed accordingly. On Christmas Eve, my checked bag was 18 lbs overweight with no exceptions allowed, forcing me to repack items into grocery bags mid-airport. This led to unnecessary stress, discomfort trekking through Salt Lake City airport (with non-functional walkways), and a 15-hour flight in damp clothes as stores were closed. The $200 overweight fee per direction feels excessive.
ASAP Tickets did not adequately disclose these restrictions. I strongly advise booking directly with airlines to avoid such issues.
Oh and to add insult to injury, I have no other choice but to sit in the middle seat for a 15 hour flight.
- Make you feel like you got a good deal
- You actually get ripped off
Preferred solution: Full refund
User's recommendation: Purchase with anyone else but ASAP!
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerFraudulent company full of scam artist
Do not use them!!! Keep all forms of documentation, record all forms of communication, get everything including electronic tickets, expense receipts.
Report them to every federal and local agency.
Warn as many people as possible!! Dispute all the charges if possible.
No response from them on this platform.
On 05/08/2025, after speaking with several agents who gave me the run-around, I was told that I could only be refunded $2,180.30 per ticket and would have to pay a $399 cancellation fee per ticket. If I want to change my travel dates, I would have to pay a $1,000 difference due to destination tax, bag fees, and the difference between main cabin and basic. They said that the new charges can only be paid with a VISA or MasterCard and that I would get a voucher for flights that can only be used within the United States, valued at the new amounts paid.
When I questioned the agent about the insurance paid and why a voucher, instead of the amount applied to the difference, he stated non-refundable insurance was $611.94 per ticket. I told him I was charged a total of $808.52 for the travel protection for both passengers.
The last agent I spoke with told me that the amount paid to Delta Airlines was only $2,180.30 per ticket as a credit. He further stated that there have been lots of scams with this agency and that the missing/difference in the amount of $1,223.88 was most likely pocketed by the agent. He also stated there is no record of insurance paid. He stated that the voucher for the USA flights is a scam and advised not to pay the difference, stating that most likely the ticket will be stolen and that I will not see a refund or a voucher. He showed me how to see the credit through the Delta Airlines website and stated that it can only be authorized/validated by an ASAP Tickets agent and that the most I would be paid is $220.20 per ticket. He stated I should only call him to avoid other scams.
I never canceled my tickets. They were canceled by ASAP Tickets.
- Scam artist
- Thieves
- And liars
Preferred solution: Full refund
User's recommendation: BUY DIRECTLY FROM AIRLINE
Dear Uchenna N Abw, Your experience is very important to us, and we sincerely regret the challenges you’ve faced. Please be assured that your concerns are being taken seriously, and we would greatly appreciate the opportunity to review your case in detail.
To help us assist you more efficiently, we kindly ask you to email us at feedback@***.com and include your reference ID: 420309. Our dedicated team will carefully investigate and follow up with you directly to work toward a fair resolution.
Thank you for your patience and for giving us the chance to improve. Kind regards,
Replying to
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerFailed to provide insurance benefits
I purchased tickets and insurance for my upcoming trip in November. When the airline changed the date of my return flight, I immediately contacted the agent who sold me the tickets and promised 24/7 support.
As soon as he realized the reason for my call, he stopped answering my messages and calls completely.
When I tried calling the customer support line, I was repeatedly told they could not help and that I needed to contact another department. Every time I called, I was transferred or told to start over with someone else. Eventually, I was told they could only reschedule me on the same airline and in the same cabin, but no real solution was offered.
When I asked about the insurance I had purchased, they asked if I wanted to use my insurance benefitsbut instead of helping, they pushed me back to customer support again. A representative collected all of my information and said he would provide feedback, but could not give me a timeframe.
Later, another agent called in response to my email, collected all the same information again, but 24 hours passed and I still have not received any update or resolution.
This has been extremely frustrating.
I paid for both the tickets and insurance expecting assistance and reliability, but instead I have received no support, constant runaround, and unresponsive agents. I do not recommend this company.
- Scummers
Preferred solution: Full refund
User's recommendation: Don’t use them
I exchanged emails and calls with your team daily and still there is no solution. I'll forward everything again to shown email and will keep posting about it.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerBad service
They are so far uncooperative and they showed very high level of unprofessional responsesI will not recommend it to any one
The agent made two grave mistakes
1. Hotel reservation in Prague did not include breakfast even though he confirmed that breakfast is included verbally and by emails
2.
Hotel reservation in Valencia was outside of Valencia in a different city about 30 miles away from Valencia at the time of reservation. He confirmed that this hotel is 1 mile from city center.
Most importantly, the company is refusing to cooperate in the sales department and the customer support department and they just keep dragging
After 10 days, there is no resolution
I had so much stress with my wife in this trip and wasted time which is supposed to be a vacation relaxing time
When we arrive to Valencia, we were sleepless and exhausted and tired, and we spent four hours in the airport lobby trying to solve this problem to no avail
After that, I had no choice, but to make reservation on my own
- No responsibility for obvious confirm mistakes
- Royalty to clients does not exist
Preferred solution: Full refund
User's recommendation: Stay stay away from ASAP ticket or international travel network
Dear Husain S Xgu, We take all customer feedback seriously and regret that we didn’t meet your expectations. We would love the chance to learn more about your experience and find a solution.
Please email us at feedback@***s{.}com with your reference ID: 433035, and we’ll do our best to assist you. Thank you for your patience and for bringing this to our attention.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerCustomer service is lousy
Attached is the email from asap. They still won't send my money They are scammers.
"Thomas,We received a refund from the airline due to the schedule change on your booking WFPNQU in the amount of $868.31We can process the refund for you for this amount via1. Monetary RefundThe funds will be transferred to you to your original form of payment used when booking this ticket."
After hours on the phone with ASAP, I have been told that the agent who sent the email is new and that they are trying to sort this out.
I will never get a resolution. Don't bother using ASAP.
- You will not get any resolution from customer service
Preferred solution: Refund for the ticket change made without my authorization.
User's recommendation: Use another, any other ticketing company
Dear Thomas T Mrf! We truly value each of our customers, and we are sorry to hear that you were disappointed with our service.
Our team is dedicated to ensuring that every traveler has a smooth experience, and we’d love the chance to assist you.
Please email to feedback{@}asaptickets{.}com with your reference ID: 432843 so we can further investigate your concerns. Thank you for reaching out.
New Haven, Connecticut
For verification of an impending dispute
Very bad because for more than a week I keep trying to get in touch with a customer service representative but all to no avail. This is quite disappointing and frustrating. Ridiculous
Dear Amrita Txx, We take all customer feedback seriously and regret that we didn’t meet your expectations. We would love the chance to learn more about your experience and find a solution.
Please email us at feedback{@}asaptickets{.}com with your reference ID: 437334, and we’ll do our best to assist you. Thank you for your patience and for bringing this to our attention.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerTicket sold woth travel insurance
I was told my ticket had travel insurance as long as I bought the travel insurance. Now I cannot fly due to a family member passing away.
An agent told me it is not refundable. I asked to change the flight date and to help me lower prices, but they never helped. An agent named Zhask told me to call two weeks before the flight since he already sold me a changed flight on my other ticket from Phoenix to Manila, which, by the way, he didn't tell me was refundable.
So in the end, I took out another loan for that Phoenix to Manila changed flight date. And now he has never answered to help me change my other ticket from Manila to Phoenix, which, by the way, is rude.
Dear Grace L Qan, We are truly sorry to hear about your concerns and want to assure you that we take them seriously. Your feedback helps us improve, and we want to assist you in any way possible.
Please reach out to us at feedback@***.com with your reference ID: 426147 so we can work on a resolution together. Thank you for bringing this to our attention.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Basehor, Kansas
They wouldn’t give me a refund
I bought a ticket through them. I missed my flight due to weather from initial flight causing me to miss my connecting flight to Liberia.
I started calling them from 11:50am to 6pm getting the run around and hang-ups. Furthermore, I had to end up buying another ticket to travel to Liberia right on the spot at the airport. It caused me to lose money even when I purchased protection plan. They told me I couldn't get a refund due to me not reaching out to them within 24 hrs, when I called over and over til the next day while I stuck at the airport until the next flight to Liberia.
The 2nd ticket was also purchased them, so you would think they would credit the 2nd ticket from the first ticket i couldnt use. I am very displeased with this company and dont advise anyone to use this company.
I lost about $ 2300 with first ticket and then I had additional $2400 to continue my trip that didnt even my destination. I still had buy a ticket from JFk to Montana, then had to get get a ride home from Montana to North Dakota!
User's recommendation: Don’t ever use ASAP TICKETS just go directly th airlines.
Dear Wesam Uqs, Your experience matters to us, and we are committed to addressing any concerns you may have. We would appreciate the opportunity to discuss this further and assist you in finding a resolution.
Please email us at feedback{@}asaptickets{.}com with your reference ID: 404645, and our team will be in touch soon. Thank you for your patience and for giving us the chance to improve.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerReply to someone who just responds to my post
Expose the issue to the agency that sold me the ticket, but they told me it's not in their hands anymore; they have to follow ITA policies.
Preferred solution: A rescheduled flight
Dear Customer, Please provide us with your booking reference nr so we could locate your request and look into this matter
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerCan't get refund
I tried to get a refund on tickets that I purchased. I had an insurance plan on my ticket, and they still refuse to give me my money. Not sure what type of scam they are running, but I hope their company fails.
Preferred solution: Full refund
Dear Jason B Jfc, We genuinely value your feedback and regret that your experience did not meet expectations. Please know that we are committed to improving our services and ensuring a more positive experience for all our customers.
To help us investigate this matter further, kindly reach out to us at feedback{@}asaptickets{.}com and include your reference ID: 406249.
We truly appreciate your time and the opportunity to make things right. Sincerely, The ASAP Tickets Team
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerNeed assistance of course
Yes l still need assistance until now you didnt do anything concerning this ticket and I have only one week remaining to go, once again the email address is: aelhadji06@***.com, l understand you dont want to read the numbers :
Passenger nameTicket number
ELHADJI MALICK SECK055959****917
FATOU SECK055959****918
Unfortunately, we are unable to see the full email address as they were sent with asterisks. Could you please write your email address like this example: " feedback{@}asaptickets{.}com " and the full ticket numbers using letters? For example: zero, one, two, three… Thank you.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerCustomer service sucks, purchased $221.00 ticket protect insurance, and they won't refund the ticket for 27may25...I run around I stopped my credit card and Chase Bank is handling it...I did everythi
Disputed the charge and my bank has given my money back. Steer clear.
I could not travel and the State Department advised me to rethink travel to Israel for now. Still waiting.
- Good word cons
Preferred solution: Full refund
User's recommendation: Hang up phone
Dear Dean L Jww, Your concerns are very important to us, and we are truly sorry that your experience was not satisfactory. We are committed to making improvements and ensuring a better experience for all our customers.
Please email feedback{@}asaptickets{.}com with your reference ID: 387971 so we can look into this further and work toward a resolution. We appreciate your time and feedback.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerAbout my refund
I booked the ticket through an agent, but the airlines or the company canceled the ticket, and they are ready to refund it. However, after that, I got nothing—no response, nothing!
This is so ridiculous; it looks like they are not doing this for the favor of clients. I spent another $3200 to rebook as the agent directed, but they have not refunded my previous amount of $2107 yet.
Preferred solution: Full refund
Dear Lok P Lwz! We are truly sorry to hear about your concerns and want to assure you that we take them seriously.
Your feedback helps us improve, and we want to assist you in any way possible.
Please reach out to us at feedback[@]asaptickets[.]com with your reference ID: 403411 so we can work on a resolution together. Thank you for bringing this to our attention.
Travel Agencies Expert Talks
Vacation Rentals: Refund, Cancellation and Safety Tips
How to find proper vacation rentals? Can you cancel and refund? How not to be scammed with a vacation rental? Mary Branum, a vacation rental expert, shares tips on how to refund a vacation rental and what to do if you have issues with renting.
Mary Branum is a vacation rental expert, owner of Galveston Island and President of STROAG.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerRescheduled or refund
Booking number:
Passenger nameTicket number
ELHADJI MALICK SECK 055959****917
FATOU SECK 055959****918 please let me know what you can do thanks
Dear Elhadji malick S, Thank you for providing the ticket numbers. Unfortunately, we are unable to see them as they were sent with asterisks.
Could you please write the full ticket numbers using letters? For example: zero, one, two, three… Thank you.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerIam not happy
I recently purchased a flight ticket from Ottawa to Nairobi, then I cancelled it. I asked for a refund on Monday, June 23rd, but nothing has been yet.
Today I called customer service, and they told me that the refund hasn't been processed yet, but they have put the money as a voucher.
I didn't ask anyone to put the money as a voucher. What I have asked them is to refund it back.
Preferred solution: Full refund
Iam sorry for this bad review.I received my refund this morning and iam glad now.I will use Asap tickets in future.Thank you so much
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerI have been waiting on a refund from Asap ticket from January and this is now May and to date they have not refunded the money and cannot give me an updated status on when i will receive my refund
I would never do business with ASAP ticket again. This is such a terrible experience i will never use a travel agency again as i will do business directly with the airlines of choice and forget the middle man its less stress and less expensive.
Because of all the excuses and apologies with no action backing their excuses i give them no ratings. I paid Asap ticket $2050.00 for my ticket and when i cancelled my trip and requested a refund they took all kinds of fees the $2050.
That i originally paid was reduced to $949.50.
Asap ticket is a scam and is a highway robbery company. Its better to do business directly with the airlines and cut out the thiefing middle man
User's recommendation: Do business directly with the airlines and do away with the middle man(travel agencies as you end up not savibg but paying more s)
We are truly sorry to hear about your concerns and want to assure you that we take them seriously. Your feedback helps us improve, and we want to assist you in any way possible.
Please reach out to us at feedback[@]asaptickets[.]com with your reference ID: 387931 so we can work on a resolution together. Thank you for bringing this to our attention.
About
, , Airconcierge, Consolidated Fares
Asap Tickets is an online retailer that specializes in selling airline tickets. The company has been in business for more than 20 years and nowadays it is one of the biggest online air ticket distributors in the United States.
Asap Tickets is ranked 130 out of 2317 in Travel Agencies category
2001
Worldwide, USA, Canada, Europe, Asia, UK, Australia, Other
ASAP Tickets FAQs
ASAP Tickets is an online travel agency that offers customers cheap airline tickets to various destinations across the globe. They also offer hotel booking and concierge services.
ASAP Tickets pride themselves on providing customers the best prices and 24/7 customer support. ASAP Tickets reviews on Pissedconsumer.com indicate that the most common complaints are in regard to poor customer service, bait, switch advertising tactics, and difficulty canceling or rescheduling bookings.
ASAP Tickets flight tickets are up to 50% cheaper than the market price. They also offer a “Lowest Value Guarantee” if you come across lower competitor prices for the same itinerary you had booked. However, you can get further discounts by checking the ASAP Tickets “Offers” page on the menu or by booking via phone and providing the Discount ID provided on the menu bar.
According to the ASAP Tickets cancellation policy, you can cancel your tickets up to 24 hours before the scheduled departure time. To cancel, either contact ASAP Tickets customer service or the Airline.
According to the ASAP Tickets refund policy, most confirmed tickets are non-refundable or non-exchangeable. However, in the few instances where one is eligible for a refund, the terms of refund and the specific refundable amount vary from one Airline to another. To claim a refund, either contact ASAP Tickets customer service or the Airline. You may be charged a $250 fee in refund penalty or exchange processing fee.
Brands Related to Asap Tickets
International Travel Netw...
“I had a terrible experience the sales people care about commission and after they get it, they dont care...“
Trevolution Group
Airconcierge
Consolidated Fares
Companies Similar to Asap Tickets
Expedia
“I am writing to file a formal complaint regarding my recent trip booked through Expedia, which included...“
CheapOair
“I use this platform for the first time in my entire life to book a ticket. The price was exactly the...“
OneTravel
“I didn't borrowed money from one travel by credit. All my transaction paid in full How the one travel...“
Priceline
“I booked a room at Extended Stay America Fort Myers Northeast through Priceline, expecting...“
Thank You for Your Reply! We are processing your message.
Your comment is successfully posted.
Dear Lucas B Fil! We’re sorry to hear that your experience wasn’t what you expected.
At ASAP Tickets, we continuously strive to improve, and your feedback helps us do just that.
Please email us at feedback{@}asaptickets{.}com with your reference ID: 440064 so we can further assist you. We truly hope to have the opportunity to provide you with a better experience in the future.