Asap Tickets
Asap Tickets Overview
The aggregated data is based on reviews and questionnaires provided by PissedConsumer.com users.
Asap Tickets has 1.9 star rating based on 718 customer reviews. Consumers are mostly dissatisfied.
25% of users would likely recommend Asap Tickets to a friend or colleague.
- Rating Distribution
Pros: I will never use this companny again, This company is fraud, No pros.
Cons: So bad experience, Worst customer service imaginable, Customer service.
The aggregated data is based on reviews and questionnaires provided by PissedConsumer.com users.
Asap Tickets has 1.9 star rating based on 718 customer reviews. Consumers are mostly dissatisfied.
25% of users would likely recommend Asap Tickets to a friend or colleague.
- Rating Distribution
Pros: I will never use this companny again, This company is fraud, No pros.
Cons: So bad experience, Worst customer service imaginable, Customer service.Recent recommendations regarding this business are as follows: "NEVER BUY TICKETS FROM ASAP TICKETS", "Do NOT buy your ticket from ASAP TICKETS", "Beware of $ 250.00 fees even for one carry on!", "dont miss your flight", "Be ware of lower prices without good customer service".
Most users ask Asap Tickets for the refund as a solution to their issues.
Consumers are not pleased with Exchange, Refund and Cancellation Policy and Customer service. The price level of this organization is high according to consumer reviews.
Media from reviews
Top Asap Tickets Reviews
"I paid for tickets that were scam"
I purchased a vacation in Cancun, MX from Jan 2, 2025, to Jan 7, 2025, on or about Nov 1, 2024. On November 18, 2004, I contacted ASAP Tickets to purchase two...
This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ
Verified Buyer |This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer
I paid for tickets that were scam
I purchased a vacation in Cancun, MX from Jan 2, 2025, to Jan 7, 2025, on or about Nov 1, 2024. On November 18, 2004, I contacted ASAP Tickets to purchase two round trip tickets and I paid for the following:
1. Two round trip tickets, non-stop, on United Airlines, departing on Jan 2, 2025, and returning on Jan 7.
2. Assigned seats for two people round trip on United Airlines.
3. Insurance.
I was told by Mr. Octan, the agent from ASAP Tickets, that I would receive an email confirmation of the above. When I received the email from ASAP Tickets: I was shocked because everything was wrong including:
1. Departure date and time, Jan 7, 2025.
2. Return date and time, Jan 7, 2025.
3. The Departure states: on United Airlines.
4. The Return date states: on Spirit Airlines with connection flights and more than 4 hours waiting in Miami.
5. In essence, my wife and I will have to leave our home about 4 am on Jan 7, 2025, and return back home by midnight on the same day, Jan 7, 2025.
6. I will lose the money I paid for my vacation in Cancun, MX.
7. I will also waste time and money at various airports, including International Airports, as well as time on the various airplanes, and the waiting period for the connection flights, only to come back to where I departed from.
I contacted ASAP Tickets and was told that this is what I purchased. However, after many calls, they said they are going to investigate. After about 40 days after November 18, 2024, and the many phone calls that I made, as well as the many emails that I wrote to ASAP Tickets, they still had not fixed the issues. In fact, to the contrary, they still insist on the return flight being on Spirit Airlines with a stay over in Miami I think for over 4 hours, which is not what I was promised in my purchase. They also changed the departure time so that I will land in Cancun, MX by the end of the day there, as a form of retaliation for my numerous complaints because I did not get what I paid for.
They also contacted me via email wanting my ID. I sent them my U.S. veteran ID, then they said they wanted my passport. That was a red flag. Because now they can tamper with my identity and use it in illegal ways. I demanded that my ID be returned to me and not be used in any suspicious ways.
I paid everything charged to my AMEX. ASAP denied ever charging me for the assigned seats. But, AMEX charges show charges specifically for the assigned seats. I felt this whole thing is a scam, I almost had a heart attack from dealing with this annoying response from ASAP Tickets. I repeatedly demanded a full refund. But they refused. I think this company is a pure scam company, taking people's money.
It's now surpassing 45 days and ASAP Tickets still refused to issue my refunds. I lost everything. And I am a disabled U.S. Navy veteran. What a shame for ASAP Tickets to do what it did to me and my wife.
- No pros
- Lose money
Preferred solution: Full refund
User's recommendation: NEVER BUY TICKETS FROM ASAP TICKETS
This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ
Verified Buyer |This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Oklahoma City, Oklahoma
Robbed as soon as I asked for help
https://www.instagram.com/reel/DDNbd6uy1jZ/?igsh=MXV0NWI0cGQ0MmQ2ZA==
To charge customers 125.00 for one carry on, then charge for customer service if the passenger has a restricted ticket (that i didn't know i had in the first place)
Is criminal. Then to not offer any complimentary water or snacks on a six hour flight is an assault on one's person.
Totally pissed !!!
User's recommendation: Beware of $ 250.00 fees even for one carry on!!!
Dear Customer, Thank you for contacting us. We are sorry to hear that you had a bad experience.
It's our goal to deliver the highest quality of service to all of our customers, so we'd love to learn more about what prompted your feedback. Your complaint is assigned a special ID: 357727 Please email this ID at feedback@***.com with more info about your reservation, and we will get in touch with you.
This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ
Verified Buyer |
Las Vegas, Nevada
Terrible Experience – Denied Boarding Due to ASAP Tickets’ Mistake
I had an awful experience with ASAP Tickets. Due to an error on their end, my mothers birthdate was entered incorrectly, and we were denied boarding as a result.
Despite this being entirely their mistake, they refused to rebook our tickets and have only prolonged the situation with endless investigations.
Instead of offering real help, all Ive received are generic, copy-paste responses with no solution. They were quick to take my money, but when a serious issue arose, there was no real support.
I feel abandoned now that they have my payment. This is unacceptable customer service.
Beware of using this company, as they will not stand behind you when things go wrong!
User's recommendation: DO NOT PURCHASE HERE
Dear Customer, We are sorry to hear that you had a bad experience. It's our goal to deliver the highest quality of service to all of our customers, so we'd love to learn more about what prompted your feedback. Your complaint is assigned a special ID:345389 Please email this ID at feedback{@}asaptickets{.}com with your booking confirmation number, and we will get in touch with you.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer
ASAP Tickets are Scammers and LIARS
The text provided:
See attached document. I paid for a vacation in Cancun from Jan 2, 2025 to Jan 7, 2025. I paid for ASAP Tickets Round Trip, for 2 people, for a non-stop round trip on United Airline with insurance and assigned seats. After I paid, I was told I would get an email confirmation. When I got the email from ASAP Tickets, everything was wrong. The email showed:
1. Departure flight date is Jan 7, 2025 and return flight date is also Jan 7, 2025.
2. Departure flight on United Airline.
3. Return flight with connections is on Spirit Airline.
In essence, I will only be traveling from NJ to Cancun on Jan 7, 2025 on board of United Airline, and, once my partner and I get to Cancun Airport, we have to make a U-turn and come back almost immediately on the same day, Jan 7, 2025, flying on a different airline (Spirit Airline) and waiting in Miami for over 4 hours, then connect with another flight to get home by midnight.
So we have to leave home about 4 am on Jan 7, 2025 and return home by midnight Jan 7, 2025: sitting on United Airline, then sitting on Spirit Airline. So what happened to my vacation in Cancun? Obviously, the money that I paid will be lost. So what happened to direct flight? Well, it is not there.
So why am I flying on two different airlines? Well, it's ASAP Tickets' discretion!!! From the moment I got the email which has everything opposite of what I paid for, I got on the phone and emails for over 46 days and still they refused to issue the refund.
On or about the 30th day I had no choice but to purchase a direct flight to and from Cancun to save my paid vacation. To this date, ASAP TICKETS are refusing to issue me the refund.
Sincerely,
Pissed off Customer
- Scammers and liars
Preferred solution: Full refund
User's recommendation: Do NOT buy your ticket from ASAP TICKETS
Dear Customer, Thank you for contacting us. We are sorry to hear that you had a bad experience.
It's our goal to deliver the highest quality of service to all of our customers, so we'd love to learn more about what prompted your feedback. Your complaint is assigned a special ID: 359821 Please email this ID at feedback@***.com with more info about your reservation, and we will get in touch with you.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Albuquerque, New Mexico
False/ misleading, fishing advertising
Very frustrated. Im 74 and want travel arrangements from Albuquerque New Mexico to Kathmandu, Nepal.
I checked the ASAP website and found a round trip ticket priced at $1141 total per person.
My wife and I are traveling together to see children and grandchildren. When I called to make reservations I was told that fare wasnt available any longer but he could get the same flight for $2,300.00. I told him I would keep looking. After a couple of hours I checked the ASAP website again and NOW the price had dropped to $841.00.
The price listed is either a scam or fishing by
Misleading potential customers.
Im really disappointed.
Ive been contacted by 5 agents from ASAP so far with ZERO satisfaction. Bennett was the First Gentleman I spoke with.
Dear Larry B, It's our goal to deliver the highest quality of service to all of our customers, so we'd love to learn more about what prompted your feedback. Your complaint is assigned a special ID:349035 Please email this ID at feedback{@}asaptickets.com,and we will get in touch with you.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer
Failed customer service
We have talked for several months to customer service about a mess up on my last trip to Uganda, Africa. After documenting in great detail the problem our request was denied.
However customer service contacted me and said a reimbursement of $300 was being sent immediately. Your idea of immediately is much different than mine please look up my account and get this done. The name is William Wright at 845 Sherman ave, Grant , Ne.
69140. Quantum is the agent I started with.
- Some lower pricing
- No local us sales people who often are difficult to understand united and
User's recommendation: Be ware of lower prices without good customer service
Dear William, It's our goal to deliver the highest quality of service to all of our customers, so we'd love to learn more about what prompted your feedback. Your complaint is assigned a special ID:347961 Please email this ID at feedback{@}asaptickets{.}com with your booking confirmation number, and we will get in touch with you.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer
False promises and bad customer service
I cannot contact the company and my phone has international service. The lines they send in emails are all broken. Be very cautious when they tell the they will give you a phone number where you can contact them.
The customer support will lie to you and say they will get back to you.
For example a customer support representative named benji left a message on my iPhone and all I says is he sent a voucher number but doesnt leave me the voucher number.
If he sent it in email he is aware the links are broken and cannot be read .
The phone number he lefts cannot be reached.
About the worst example of help Ive experienced and I almost 66.
Ive traveled to 6 different countries and every state in the USA .
- Price
- Customer service is awful
Preferred solution: Price reduction
User's recommendation: Beware of promises to be able to contact this company after purchasing your ticket and your are attempting to get home. For example customer support leaves a message on your iPhone that they ( benji) sent you a voucher for $400 dollars to exchange or change dates on your return flight home. All the links emailed to me and other customers like me are broken links on their email they send . There’s a reference to copy and paste the link on a search bar if the links are broken. However you cannot copy and paste the link because the link is broken. Today is 20 th of September. My ticket expires on the 23 rd. I believe the asap ticket company is already aware they have problem and it may be an intentional error on their site and an algorithm maybe involved to stall so that most tickets expire and this company will say they sent a voucher knowing you don’t have access because the links are broken . Why didn’t they leave a voicemail with my voucher number? All Benji said was he sent., I have had prior problems with this company getting my name backwards on my tickets so I could not check in . I gave this representative another chance because I am loyal but not stupid. To give him a 3rd chance would be an error in judgement on my part
Dear Customer, Thank you for contacting us. We are sorry to hear that you had a bad experience.
It's our goal to deliver the highest quality of service to all of our customers, so we'd love to learn more about what prompted your feedback. Your complaint is assigned a special ID: 336521 Please email this ID at feedback@ asaptickets .com with more info about your reservation, and we will get in touch with you.
Bangkok, Bangkok
Change fight
MISSED ARE FLIGHT now we are stuck in Phuket we spent all day to recover it now we don't have a flight back to Cebu . We with 4 people @ ASAP tickets no flight ?? still no call back or booking
User's recommendation: dont miss your flight
Dear Customer, It's our goal to deliver the highest quality of service to all of our customers, so we'd love to learn more about what prompted your feedback. Your complaint is assigned a special ID:354613 Please email this ID at feedback{@}asaptickets{.}com with your booking confirmation number, and we will get in touch with you.
This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ
Verified Buyer |This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer
Need Wheelchair I have a back problem and I have baby
I need help please look for wheelchair I have pain in my back I cant wolking to much I have baby please give me call
Dear Customer, Please let us know your confirmation number/ticket number and passenger's name or email address /phone number so we could locate your reservation,and assign an agent for you. Thank You, ASAP team.
Miami, Florida
Rude agents
They keep calling you even tho u tell them that you canceled your trip.
I told 3 of them that I'm no longer in need
Dear Customer, It's our goal to deliver the highest quality of service to all of our customers, so we'd love to learn more about what prompted your feedback. Your complaint is assigned a special ID:347651 Please email this ID at feedback{}@asaptickets{.}com with your booking confirmation number, and we will get in touch with you.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Phoenix, Arizona
Commmunication is terrible, bad phone numbers, website links broken coming from customer service when traveling and need help
The high pressure sales tactics the sales team make encourage broken promises. They are interested in their commission and a fast buck.
>Customer service sent me links to supposedly correct the problem but all the links were broken, It was not even possible to copy and paste the links.
User's recommendation: Make yourself a check list of everything you asked for . Go back over your itinerary, double check to see if everything was added you asked for and agreed to . Itinerary, baggage weight and loss issues, definitely look to see if you can change your return flight , Remember this sales person is thinking about payment only. As soon as you pay and fly to your destination you willing have a difficult time to contact your sales representative for promises they made . The links I received from customer support were all broken. It was not even possible to copy and paste the links to a search bar, which is standard practice ! Again your on your own
Dear Customer, Thank you for contacting us. We are sorry to hear that you had a bad experience.
It's our goal to deliver the highest quality of service to all of our customers, so we'd love to learn more about what prompted your feedback. Your complaint is assigned a special ID: 336521 Please email this ID at feedback@***.com with more info about your reservation, and we will get in touch with you.
West Sacramento, California
Seeking help from your customers service
I bought our tickets thru your agency for a flight from San Francisco to Manila October 1, 2024 at 1150 PR 105. Confirmation 2YUHYT.
Then last night we got an email that the flight was canceled and that we need another tickets to fly with another airline.
You agent helped us to find a flight but we have to pay a fare difference that is not a straight flight. We would like to seek your help to request PAL to refund us our tickets and pay our new purchased ticket in accordance with DOT regulations.
User's recommendation: You need to be pro active for your customers. We fo not have to ask you to help us. You have to do it for them automatically. And please answer calls on the customer service phones.
Dear Customer, It's our goal to deliver the highest quality of service to all of our customers, so we'd love to learn more about what prompted your feedback. Your complaint is assigned a special ID:340183 Please email this ID at feedback{@}asaptickets{.}com with your booking confirmation number, and we will get in touch with you.
Gaithersburg, Maryland
Dishonest, very expensive and travel agent is not knowledgeable
Asap agent booked me to Dallas Texas going to Philippines. I live in Maryland why would i booked in Dallas Texas?
it should be in Dulles Washington DC to Philippines. And I have to pay extra 500 .00 dollars to correct their stupidity mistake.
User's recommendation: Do not book your ticket to ASAP if you don’t want to spent more money
Dear Customer, We are sorry to hear that you had a bad experience. It's our goal to deliver the highest quality of service to all of our customers, so we'd love to learn more about what prompted your feedback. Your complaint is assigned a special ID:336727 Please email this ID at feedback{@}asaptickets{.}com with your booking confirmation number, and we will get in touch with you.
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Mary Branum is a vacation rental expert, owner of Galveston Island and President of STROAG.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer
Pissed!!!
Bought ticket way back november 18 for a trip to japan and philippines and by dec/jan 2024 they started changing my schedule. Im senior citizen and cant agree with the sched they are offering.
They said refund since we cant agree. I thought the filipino agent maisie was sincere in helping me and turned out that that s their way of scamming old customers
- No pros so far
- Scammers and fraudsters
Preferred solution: Full refund
User's recommendation: DO NOT YOUR FLIGHT wITH ASAP
Dear Customer, Thank you for contacting us. We are sorry to hear that you had a bad experience.
It's our goal to deliver the highest quality of service to all of our customers, so we'd love to learn more about what prompted your feedback. Your complaint is assigned a special ID: 286533 Please email this ID at feedback@***.com with more info about your reservation, and we will get in touch with you.
Replying to
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer
Its been 3 days and my name correction has not been done yet they keep saying i"ll call you back . And its not even my mistake it was your agents mistake he put my backwards.
been 3 days and my name correction has not been done yet they keep saying i"ll call you back . And its not even my mistake.
The agent did it on purpose so he i couldnt fly and they would refund the ticket to the airline and i would get my flight cancelled with no refund. They butchered my name on purpose im willing to pay the fee i told you guys many times. But oh ill call you back investigating for what???. So i could not fly.
I ask phillipine airline directly it will only take 1 day to have a change name correction with only a 25$ fee.
And this company evertime i call oh were still investigating it. Investigating for what?
Making me waste time so i couldnt fly? And get my airline ticket refunded to your pockets.
- Look cheap with hidden fees
- Favorite word to say investigation they put my name backward
Preferred solution: My name of correction right away
User's recommendation: The company will screw you over.
Dear Zacky O, It's our goal to deliver the highest quality of service to all of our customers, so we'd love to learn more about what prompted your feedback. Your complaint is assigned a special ID: 304755 Please email this ID at feedback{@}asaptickets{.}com with your booking confirmation number, and we will get in touch with you.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Lansdowne, Pennsylvania
Refund
Buy a ticket for my uncle and the agent made error on the destination country since them I haven't hear from them, I have to call four days ago before someone call me from their office two days ago and leave a message since them I have been calling that number no answer, they said they were carrying on an investigation and I also told them to monitor the conversation between their agent, my uncle and me on my number and my uncle number until now no solution, almost a month now
Dear Monica, It's our goal to deliver the highest quality of service to all of our customers, so we'd love to learn more about what prompted you to leave us a 1 star rating Your complaint is assigned a special ID: 297889 Please email this ID at feedback @ asaptickets .com with your booking confirmation number, and we will get in touch with you.
About
, , Airconcierge, Consolidated Fares
Asap Tickets is an online retailer that specializes in selling airline tickets. The company has been in business for more than 20 years and nowadays it is one of the biggest online air ticket distributors in the United States.
Asap Tickets is ranked 138 out of 1705 in Travel Agencies category
2001
Worldwide, USA, Canada, Europe, Asia, UK, Australia, Other
ASAP Tickets FAQs
ASAP Tickets is an online travel agency that offers customers cheap airline tickets to various destinations across the globe. They also offer hotel booking and concierge services.
ASAP Tickets pride themselves on providing customers the best prices and 24/7 customer support. ASAP Tickets reviews on Pissedconsumer.com indicate that the most common complaints are in regard to poor customer service, bait, switch advertising tactics, and difficulty canceling or rescheduling bookings.
ASAP Tickets flight tickets are up to 50% cheaper than the market price. They also offer a “Lowest Value Guarantee” if you come across lower competitor prices for the same itinerary you had booked. However, you can get further discounts by checking the ASAP Tickets “Offers” page on the menu or by booking via phone and providing the Discount ID provided on the menu bar.
According to the ASAP Tickets cancellation policy, you can cancel your tickets up to 24 hours before the scheduled departure time. To cancel, either contact ASAP Tickets customer service or the Airline.
According to the ASAP Tickets refund policy, most confirmed tickets are non-refundable or non-exchangeable. However, in the few instances where one is eligible for a refund, the terms of refund and the specific refundable amount vary from one Airline to another. To claim a refund, either contact ASAP Tickets customer service or the Airline. You may be charged a $250 fee in refund penalty or exchange processing fee.
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Dear Customer, Thank you for contacting us. We are sorry to hear that you had a bad experience.
It's our goal to deliver the highest quality of service to all of our customers, so we'd love to learn more about what prompted your feedback. Your complaint is assigned a special ID: 359821 Please email this ID at feedback@***.com with more info about your reservation, and we will get in touch with you.