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Asap Tickets - Scam ,Horrible experience
ASAP ticket *** us up big time . I booked our ticket a year ahead and because of this covid thing going on I rebooked our flight 2x The first time was free cos I got the insurance thing but still ended up paying $278 for another insurance the second one I payed $700...
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ID
#2486038 Review #2486038 is a subjective opinion of poster.
Loss
$2400
Preferred solution
Full refund
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Asap Tickets - IT'S BEEN MORE THAN 135 DAYS & STILL DIDN'T GET OUR REFUND!
Asap Tickets - IT'S BEEN MORE THAN 135 DAYS & STILL DIDN'T GET OUR REFUND!
Asap Tickets - IT'S BEEN MORE THAN 135 DAYS & STILL DIDN'T GET OUR REFUND!
Asap Tickets - IT'S BEEN MORE THAN 135 DAYS & STILL DIDN'T GET OUR REFUND!
Asap Tickets - IT'S BEEN MORE THAN 135 DAYS & STILL DIDN'T GET OUR REFUND!
Asap Tickets - IT'S BEEN MORE THAN 135 DAYS & STILL DIDN'T GET OUR REFUND!
So, this company is totally CORRUPT! Our flight got cancelled 5x now. Our original flight was May 4th. Due to pandemic it was cancelled and we totally understand that. So, we rebooked our flight and they said the next available one was May 9 with same price. So, we...
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37 comments
#1997469

Abigail, We have had the same experience with ASAP for ever a year now with flight cancellations, up charges, and selling of travel insurance with no benefits. We have not been able to get a refund until now despite following all their processes.

It cost $500 for us to just file a refund request so was taking a loss. I just wanted to ask if you have had any success or have advice.

Thanks. Fellow pissed customer

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With Company Response
ID
#2263035 Review #2263035 is a subjective opinion of poster.
Service
Asap Tickets Flight Booking
Pros
  • I will never use this companny again
Cons
  • Waiver of customer rights
  • Seems like a scam
  • Lack of refunding
Loss
$3287
Preferred solution
Full refund
New Reviewer
Original review updated by user Jun 18, 2021
Hi, I'm definitely IN, if anyone is considering a class action lawsuit against ASAP. The amount of time, tears, and pain that has resulted attempting to deal with ASAP is ridiculouson top of the full loss of a once in a lifetime trip with me 80 year old mom that now...
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ID
#2618895 Review #2618895 is a subjective opinion of poster.
Service
Asap Tickets Flight Booking
Cons
  • Worst customer service blame customers and charge for refunds
Loss
$2253
Preferred solution
ASAP failed to book,so I want a full refund+apology. ASAP should give 2x$$ for loss. Today, 6/18/21, they're still "investigating" saying United lies + said IF we can wave $250 for refund!!! I requested the new itinerary 2/16/2021 w/email 2/18/21+3/6/21.

My ticket refund

Signed waiver all bank info no refund bother with them their fee low but get refund penility for stay everything
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ID
#2617261 Review #2617261 is a subjective opinion of poster.
Location
Rockford, Illinois

My ticket refund

I full out refund form that i filled out waiver form nothing allbank into seuft cide acct bank address still nothing
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ID
#2617251 Review #2617251 is a subjective opinion of poster.
Location
Rockford, Illinois

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New Reviewer
I purchased flight tickets from ASAP last year. I bought insurance from them as well. Flights were cancelled due to covid. When I called to get my money back, I was told multiple lies ranging from my tickets were non refundable(even though I had insurance for the...
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ID
#2615340 Review #2615340 is a subjective opinion of poster.
Service
Asap Tickets Flight Booking
Cons
  • Does not refund when flight is cancelled
  • Dont honor their own travel insurance policy
  • No refunds on flights canceled due to covid19
Loss
$362
Preferred solution
Full refund

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New Reviewer

Full refund for out canceled flights

I Called Eva Air ticketing dept, the agent said should not charge the airline fee because flight cancellation was initiated by Eva Air (due to covid), but when I called the agent from Asap tickets they said that I can only refund 50% of the amount from $7,000!! The option is to rebook the flight but the agent charging me $800 for the fare difference per adult and $500 per child! Our original fare (June flight) was $1800/pax but the rebooking price fare (December flight) only $800/pax. I already reported your company to BBB and US Department of Transportation, and taking some legal actions! I will never deal with your company again, and will gonna leave bad reviews on all of social media!
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ID
#2615040 Review #2615040 is a subjective opinion of poster.
Service
Asap Tickets Flight Booking
Loss
$7
Preferred solution
Full refund

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New Reviewer

SCAMMERS!

DO NOT PURCHASE TICKETS FROM THIS AGENCY. THEY ARE A SCAM. THEY WILL TAKE YOUR MONEY AND WILL NOT GIVE A REFUND WHEN FLIGHT GET CANCELLED. THE AGENTS ARE VERY UNPROFESSIONAL, RUDE AND UNHELPFUL. THEY REFUSE TO GIVE ME A REFUND EVEN IF AIRLINE CANCELLED MY FLIGHT. AFTER FURTHER RESEARCH I FOUND OUT THAT THEY HAVE MULTIPLE LAWSUITS AND LEGAL COMPLAINTS. LOOK THEM UP AT COMPLAIN.BIZ TO KNOW HOW MUCH OF A SCAMMER THEY ARE! IM STILL DEMANDING FOR A FULL REFUND!

User's recommendation: SAVE YOUR MONEY AND DO NOT PURCHASE TICKETS FROM HERE.

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ID
#2610408 Review #2610408 is a subjective opinion of poster.
Cons
  • Some agents
  • Will not refund tickets even though not our fault
  • Refuse to refund price of ticket
Loss
$1585
Preferred solution
Full refund

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New Reviewer

Rescheduled my travel date

Nobody is trying to help me out to reschedule my flight. Please it is urgent I want to travel on the 17th of june to 28 of this june

User's recommendation: They are not helping out when the customer has any problems.

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1 comment
#2023719

It costs more money to change the date. Where do you need help?

ID
#2610211 Review #2610211 is a subjective opinion of poster.
Loss
$1600
Preferred solution
I want to reschedule my flight L9ZWNQ to 17th to 28th of June they want me to pay more money which I don't have

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Asap Tickets - FRAUD - Failure to refund ticket value
On 8/11/2020 my mother-in-law's flight from JFK to CMN was cancelled by Royal Air Maroc. She was left stranded in New York with no assistance from ASAP Tickets. We contacted ASAP 15+ times to get her on a different flight, but each time they deflected or refused to...
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ID
#2608760 Review #2608760 is a subjective opinion of poster.
Service
Asap Tickets Flight Booking
Cons
  • No refund given
  • Flight cancelled no refund by law
  • Does not value customer
Loss
$649
Preferred solution
Full refund

I need my refund...

I was supposed to be helped on May 15,2021 for a resceduled ticket on that Saturday by agent name FOSTER. My confirmaion# is NEZ1CH.My name is Shotachie Fernandez. I have not been helped yet.

User's recommendation: don't know.

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ID
#2608587 Review #2608587 is a subjective opinion of poster.
Location
Federal Way, Washington

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New Reviewer

HORRIBLE CUSTOMER SERVICE

I CANT CHANGE MY TICKET AFTER I BOUGHT THE TRAVEL PROTECTION..IVE BEEN CALLING NON STOP GET SOMEONE TO HELP NOW THEY SAY ITS NON REFUNDABLE
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ID
#2599480 Review #2599480 is a subjective opinion of poster.
Service
Asap Tickets Flight Booking
Pros
  • Customer service
  • Cheap fares
Cons
  • Not trustworthy
Loss
$1500
Preferred solution
Full refund
New Reviewer

My ticket refund

Refund they are telling me to sign a waiver to not sue them and wire transfer to to my bank fee charged for processing fee $326.00stay away stay a way

User's recommendation: Stay away no refund .

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ID
#2599231 Review #2599231 is a subjective opinion of poster.
Product
Asap Tickets Website
Pros
  • Never follow thru waiting refund
  • I will never use this companny again
Cons
  • Lack of refunding
Loss
$326
Preferred solution
Full refund

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
New Reviewer
DI have been a year trying to get a ticket refund from ASAP TICKETS.. I purchased and extra insurance but not quite sure what it covers.. The ticket was for Brazil to visit a friend, but it was during the COVID time and as it got closer to my trip my anxiety got really...
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1 comment
#2022013

This company is a scam. I bought a ticket to London to see a brother who was hospitalized on March.

I paid extra incase changes arouse. then London was requesting quarantine and only was able to travel for 8 days. when tried to change the tickets have to paid a fee $332 to move the trip for August, Not clear after paying extras for protections on changes.? They abuse when you are not speaking English as a primary language.

trying to twist your words.

I decided to not go to London and prefered to change the ticket to other destinations and the company do not return the money and also do not change the destinantions in other words they steal your money. Who protect us form this scam companies that are abusing the circumstances and look like nobody care

ID
#2596658 Review #2596658 is a subjective opinion of poster.
Service
Asap Tickets Flight Booking
Pros
  • Cheap air travel
  • Good competitive prices
Cons
  • Refuse to refund price of ticket
Loss
$712
Preferred solution
Full refund

I need to rescedule my ticket from May 15,2021.

I need My ticket screduled from May 15,2021. I havent heard anything from Mariella Williams a manager from ASAP Tickets. It is almost a month. A ticket agent named FOSTER, Promised to help me so can leave that Saturday May 15, 2021. My confirmation#NEZ1CH. # ( NEZ1CH) my messag calls.

User's recommendation: I don't know.

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ID
#2595309 Review #2595309 is a subjective opinion of poster.
Location
Washington, Virginia

I NEED MY RESCEDULED TICKET MOW!!!! IT BEEN SINCE MAY 15,2021!!!!!

I have not received my RESCEDULED PLANE TICKET!!!! FOR TICKET #( NE1CH). NOBODY HAS CONTACTED ME SINCE MAY 15,2021!!!! I have sent emails ti MARIELLA WILLIAMS A MANAGER at ASAP TICKETS>; I NEED MY TICKET !!! .
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ID
#2585376 Review #2585376 is a subjective opinion of poster.
Pros
  • Definitely
  • Cheap flights
Cons
  • Liar
New Reviewer

Bad not respect feelings and still they customer money

I bought 5 tickets for me and my four children they told me to keep the money with them I can use it anytime in the future but now after passing one year they don't want to give me a ticket they don't want to give me my refund and they playing with my feeling they choose to not be honest they put me from one agency to another agency they canceled my flight so many times after 1 week before my flight they cancel it again they just don't want to give me my money for my ticket

User's recommendation: Don't buy any tickets from them. Poor rate is not enough.

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ID
#2582599 Review #2582599 is a subjective opinion of poster.
Cons
  • No good at any thing
  • Flight is canceled asap not refunding
Loss
$4600
Preferred solution
Full refund

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