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I have called ASAPTICKETS at least 100 times in the past two months. I bought a ticket from US to Vienna for a family wedding, then my ticket was cancelled due to coronavirus.
Of the few times I have been able to talk to a real agent, ASAPTICKETS says to get in contact with the airline, who just ends up referring me BACK TO ASAPTICKETS. ASAP has my money in their account, which all airlines have refunded to ASAP. That money is rightfully mine, it is currently ILLEGAL in the US for flight agencies such as ASAP and airlines to not refund customers for flights impacted by Covid-19. My lawyer tells me their manipulative word usage, deliberate misstatement of facts, and avoidance of legal obligations is enough to file a class action lawsuit against the parent company "International Travel Network".
If ASAP does not do everything within their power to resolve their refund situation, I plan to move forward with the lawsuit. For those affected by this situation, let me know if you would like to partake in the lawsuit.
User's recommendation: I know some of their flights are cheaper. They're NOT worth it.
Product or Service Mentioned: Asap Tickets Flight Booking.
Monetary Loss: $684.
Preferred solution: Full refund.
Asap Tickets Pros: Cheap flights, Good sales team.
Asap Tickets Cons: No help if any issues, Illegal business practices.