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We have contacted ASAPTICKETS for the full refund of our plane tickets (family of 6) since March 27 and have followed up every 2 weeks, but we still have not received our refund. Our flight was scheduled on May 19,2020 and was cancelled 4 weeks before the our flight.
First was, Philippines are not letting any flights in the country then we received notification that our Flight is cancelled. We have called ASAP TICKETS numerous times and was promised that we will get an answer within 5-7 business days but no one gets back with us with an update. We tried reaching out to our agent as advised but he always claimed that he have filed for the refund as of 5/2/2020, and he doesn't have any update for us.
Fast forward to today, we are now working with our 6th agent from this company, and and no refund. They want us to make a "deal" where we lose $1250 of our money for penalty that's never our fault.
We spoke with Japan Airlines and they released the full refund back to ASAP TICKETS. This agency is holding our money and will not release it and have lied to us that it is the airline charging these fees where that is not the case! JAPAN AIRLINES sent me a confirmation email stating they did refund the money back to this agency. What a SCAM!
We were charged $6844.50 with all taxes and fees included. We are supposed to get this all back but this company is refusing to do it!
User's recommendation: Do not purchase from them!
Monetary Loss: $1683.
Preferred solution: Full refund.
Asap Tickets Pros: Great airline deals.
Asap Tickets Cons: Scam, Liar, Will not refund tickets even though not our fault.