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My parents traveled to Nigeria in January and were scheduled to return in March during the height of COVID-19. As a result, their return flight was canceled.

I tried to reschedule for them. That's how I started interacting with Effy. In addition to being rude, she took almost 2 months to offer a change. By this time, I had lost hope with her and started dealing with another agent, Westwood.

Both people by the way were foreigners. At first Westwood seemed nice, so I went along with him and scheduled a new flight worth almost $4000. This whole time, the flight kept getting canceled and I would have to reschedule. By the way, he talked me into buying a 2 way ticket because it would be cheaper.

However, the most recent itinerary change sent to me led to Westwood abandoning helping me. I now had a new agent who proceeded to sell me yet another ticket.

User's recommendation: Just deal directly with the airline especially if you are American. They are horrible problem solvers.

Product or Service Mentioned: Asap Tickets Customer Care.

Monetary Loss: $4000.

Preferred solution: Full refund.

Asap Tickets Cons: Customer service is awful, Other sales rep, Horrible it stinked.

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Response #1885423

Dear Chika, please help us to locate your travel request by sending your Booking Confirmation Number and associated email address at Thank you in advance!


That's your solution? And email ha Pitiful

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