After booking tickets through an agent 11/10/2020 for 147.40 We were unable to see a flight number or anything. I called the airline who stated our 3rd party booking (ASAP TICKETS) had canceled our tickets the same day we were charged and had booked our tickets.
The numbers of the card the airlines refunded did not match the debit card we paid with. The airlines then informed me it would be refunded to only that card and it was the travel companies card on file. So we will not be receiving the refund however the travel agency will. Just got off the phone with ASAP TICKETS, and they stated due to the cancellation it cannot be refunded.
I told him WE DIDNT CANCEL, THE AIRLINES DIDNT CANCEL YOU CANCELLED OUR FLIGHT.
So why wouldn't we be refunded when ASAP TICKETS canceled our booking? So they are committing fraud by having us purchase tickets getting our money and using their card to book and immediately cancel, so they can get flight info then KEEPING OUR MONEY.
User's recommendation: DO NOT USE.
Product or Service Mentioned: Asap Tickets Flight Booking.
Monetary Loss: $147.
Preferred solution: Full refund.
Asap Tickets Pros: Inexpensive flight tickets.
Asap Tickets Cons: Stealing refund, Lied, Fraud.