67 views
New Reviewer
With Company response
4 comments
1.0

My Mom purchased 5 tickets for my family to travel to the Philippines on 12/1/19. We booked a flight from SFO ft or March 12 and returning on April 2.

My father in law was going through a serious medical condition around the early part of March. My wife and daughter was sick around March 8th. I contacted ASAP and explained our current situation. I was told to submit a letter for my wife and my father in law.

We provided both letters to ASAP. My wife was instructed by her doctor from Kaiser Permanente not to travel due to the COVID19 situation. We did not get a response from ASAP until the day we were supposed to leave. The representative told me they sent their answer via email.

I explained it to him we did not received the email. On March 13th, my father in law passed away and I emailed ASAP again but I did not get a response. Finally, on Saturday, my mom received an email from ASAP. They want us to pay around $2793.00 to reschedule our trip.

We paid $3500.00. As part of the break down, it shows a $300.00 fee to Philippine Airlines per ticket. However, Philippine Airline stated they were waiving all fees due the COVID19 crisis. I dont know why ASAP is still charging me $1500 fees that PAL said they would waive.

This company has no compassion.

They just want your money. Please stay away from this company.

User's recommendation: Don’t even think about using ASAP.

Product or Service Mentioned: Asap Tickets Flight Booking.

Monetary Loss: $3478.

Preferred solution: waive fees for rebooking due to unforeseen circumstances .

Do You Have Something To Say ?
Write a review

Comments

You will be automatically registered on our site. Username and password will be sent to you via email.
Post Comment
Response #1990464

Dear Romel M., please help us to locate your travel request by sending your Booking Confirmation Number and associated email address at feedback@asaptickets.com. Thank you in advance!

Response #1921632

Dear Romel, please help us to locate your travel request by sending your Booking Confirmation Number and associated email address at feedback@asaptickets.com with the reference to the Review Number #1827444. Thank you in advance!

Response #1878726

Dear Romel M., please help us to locate your travel request by sending your Booking Confirmation Number and associated email address at feedback@asaptickets.com. Thank you in advance!

Response #1840589

Dear Romel, We’re sorry to hear about your experience. Please accept our apologies for any delays caused by the overwhelming number of calls.

Our customer service line works 24/7 and managers try to do their best to assist all customers.

Kindly send us your booking details at feedback@asaptickets.com and we will make sure to address your concerns as soon as possible. Kind Regards, ASAP Tickets Team

Asap Tickets Reviews

  1. 335 reviews
  2. 76 reviews
  3. 39 reviews
  4. 35 reviews
  5. 73 reviews
Asap Tickets reviews