My Mom purchased 5 tickets for my family to travel to the Philippines on 12/1/19. We booked a flight from SFO ft or March 12 and returning on April 2.
My father in law was going through a serious medical condition around the early part of March. My wife and daughter was sick around March 8th. I contacted ASAP and explained our current situation. I was told to submit a letter for my wife and my father in law.
We provided both letters to ASAP. My wife was instructed by her doctor from Kaiser Permanente not to travel due to the COVID19 situation. We did not get a response from ASAP until the day we were supposed to leave. The representative told me they sent their answer via email.
I explained it to him we did not received the email. On March 13th, my father in law passed away and I emailed ASAP again but I did not get a response. Finally, on Saturday, my mom received an email from ASAP. They want us to pay around $2793.00 to reschedule our trip.
We paid $3500.00. As part of the break down, it shows a $300.00 fee to Philippine Airlines per ticket. However, Philippine Airline stated they were waiving all fees due the COVID19 crisis. I dont know why ASAP is still charging me $1500 fees that PAL said they would waive.
This company has no compassion.
They just want your money. Please stay away from this company.
User's recommendation: Don’t even think about using ASAP.
Product or Service Mentioned: Asap Tickets Flight Booking.
Monetary Loss: $3478.
Preferred solution: waive fees for rebooking due to unforeseen circumstances .