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In October I purchased an airline ticket to fly to Germany in January providing COVID cleared enough for international travel. I was told this was 100% refundable by Vernon @ 877-585-**** - vernon.j@***s.
On December 7th I sent an email since he would not return my calls telling him I needed the refund because I had been advised that I would not be able to pass customs and enter into Germany and go to the air base I was traveling to. He finally told me he would start the process. Never received the refund. Attempted to contact him multiple times to no avail.
I have since spoke to Edwin, Cartman, Grant, Benjamin and Storm and all have stopped all contact once they promised the refund. I paid extra for the 100% refund if needed for a total of over $900 USD. I have since found out this place has multiple names it uses ITN - ASAP Tickets - Solution Providers, Casting Services and multiple phone numbers. I traveled last November and had absolutely no problem, but trying to get this ticket refunded has been a massive headache.
Starting December 4th I asked for refund, as I was told it would be 100% refund no matter what the reason with the travel insurance. That apparently was not true as this is January 3rd and still no response from anybody. I have also emailed Hannah at Special Services at ITN Corp no response. I have contacted my credit card holder, BBB, FTC, TrustPilot.com, and AGs office in California and Delaware.
I want my money refunded as promised when this all began. If I were to travel as planned at this time, I would be stuck in the airport not being able to get past customs my entire trip due to the severity of COVID. I will not stop until my money is refunded. I will never as long as I live use ASAP again and nor will I stop with the negative reviews until ALL money is refunded.
Good to know that travel insurance is NOTHING to this bunch of mean, liars. I would give zero stars if that was available on reviews.
User's recommendation: Find another ticket agent.
Monetary Loss: $944.
Preferred solution: Full refund.
Asap Tickets Cons: Bad customer service, Flight insurance is meaningless, No call-backs when promised, Really bad communication.