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I contacted Asap team for cancellation of my air ticket and I was told $300. 00 CDN.

I made sure by asking representative name Holmes that there won’t be any extra charges and he said no. I trusted his words and authorise payment by given my visa card information. I trusted him so I did not check my email in detail. And when I got my bank statement, I was charged $620.00 CDN.

I tried calling back that representative but he was not reachable so I called other team member and he was blaming me for not reading email carefully instesd of accepting mistake of giving wrong information and charging extra. I wouldn’t have cancel my trip, If I was told right information of cancelation charges. I tried to short out with them but they don’t care as they got yout money. I would strogly suggest everyone to not to purchase anything from this guys.

They are not reliable at all. I have given my concern to their team and nobody came back to me and ask me to help.

Product or Service Mentioned: Asap Tickets Flight Booking.

Reason of review: Return, Exchange or Cancellation Policy.

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Asap Tickets Verified Representative

Thank you for taking your time to share your feedback. We greatly apologize for the ​possible ​misunderstanding​​.

Usually we are sending emails with ​the breakdown of the charges​ so the passengers can ​verify and approve the information.

According to our records, there were no hidden charges, the authorized amount for $622.00 was reflected on the payment form. If you would like a thorough explanation of the processed transactions, do not hesitate to contact our 24/7 Customer Support Team at 1-800-750-2238.



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